Dividing your IT services amongst a select group of providers can unlock significant business benefit, through working with best in class specialist suppliers to derive the most from their outsourcing relationship. It allows you to select suppliers based upon their specialist expertise and execution capabilities, rather than just an ability to service every possible function, regardless of quality. The multi-sourcing approach also gives organisations more flexibility to take advantage of fast changing technology developments and lowers the risk of delivery failures, escalating fees and inflexible services.
Supplier consolidation may be the goal to achieving significant cost and operational efficiencies, but it is difficult to achieve. Multi-sourcing is complex and creates enormous co-ordination complexity for the business, managing multi-supplier contractual commitments and service level agreements, integrating and collectively managing these in order to deliver a coherent end to end service. So, this is where Attenda's IT Services Network (ITSN) can help to overcome these challenges, delivering a seamless integrated service.
Attenda IT Services Network
As our Client relationships have developed over time, we have taken on a Services Integration role, in response to an increasing demand for non-core service lines. Our IT Services Network provides a framework that enables us to offer additional services within our portfolio, using trusted third party companies that specialise and excel in a specific service or services. For our Clients, this means that they can achieve significant cost and operational efficiencies through supplier consolidation. Services currently available include Service Desk, Network Managed Services and Desktop Managed Services, although we can undertake the provision of other non-core services as an integral part of a larger Client contract.
The Attenda ITSN is a key component of our Service Strategy. It provides Clients with access to an extended portfolio of services, via a single integrated Attenda Service Management framework, delivered as one contract, with one set of SLAs and completely transparent pricing, thus simplifying and consolidating supplier management.
- Client comment
"Our SAP landscape was complex, with multiple service provider relationships resulting in fragmented and differing SLAs across critical business processes. With a business model that is all about driving efficiency in all areas, we turned to Attenda and the ITSN for supplier consolidation."
Head of IT Operations, Travelodge