Delivering Flexible, Business-led Reporting with our new Client Portal

Our service management follows the ITIL v3 process framework, combining traditional systems and service management disciplines. The new Client portal will provide you with greatly enhanced visibility of the service that we deliver.

As an integral part of our Vision for IT Services 2010, we have set out to provide Clients with visibility of their service operation through flexible business-led reporting and KPIs. Our priority in creating the new Client portal has been to make the reporting more flexible and customisable, which demanded a complete re-engineering of our reporting tools. With the new portal architecture, all of the reports come from a central data warehouse, resulting in a greater consistency of appearance, as well as substantially more flexibility.

Some highlighed features of the new portal include:

Ability to use ad-hoc date ranges in reports.

A wider range of pre-defined reporting periods, such as 'Last Quarter', 'Past 12 Months' etc for use in saved reports.

'My Favourite' reports area where you can save and organise frequently used reports.
- Pre-defined and user-defined report object groups, allowing you to easily report on subsets of servers, organising them in a way that makes sense to you.

Much longer data retention periods, up to 18 months for some data streams at the time of launch, but going forward data will be retained for five years.

'Home Page' reports area where you can save and organise reports that you may want to view on the configurable home page.

Direct download of underlying report data to either CSV or XML files.

The new portal provides a framework that will facilitate the delivery of enhanced functionality in the future, with a planned programme of additional improvements, including real time reports, delivery of reports to mobiles, blackberry and other devices. There is also the potential for future online ordering services. The portal is now live with the first 12 Clients and is scheduled for rollout to all Clients over the next couple of months.

Rising to PCI Challenges and Opportunities

The Payment Card Industry Data Security Standard (PCI DSS), endorsed by American Express, Discover Financial Services, JCB International, Mastercard Worldwide and Visa Inc, requires merchants and service providers that store, process or transmit customer payment card data to adhere to information security controls and processes that ensure data integrity. PCI regulates point of sale, telephone, online and all other types of transactions. In this feature we highlight some of the challenges and opportunities of PCI.

Head in the Clouds?

Everyone is talking about Cloud computing and the potential benefits that it brings on many levels. Cloud computing has the opportunity to dramatically change the way that applications are delivered to both consumers and the enterprise alike. This feature uncovers the business needs and drivers that will lead to the widespread adoption of cloud computing for the enterprise.

Product Focus

We are pleased to announce two new services: Microsoft SharePoint Server Managed Service and our SAP Data Archiving Managed Service. This feature tells you more about these new services.

Announcing our Client Referral Programme

Our new Client Referral Programme sets out to encourage, recognise and reward existing Clients for pro-actively referring new business to Attenda, through the introduction of a new company that could benefit from Attenda's services. Ffind out more about the referral programme in this article.