The Challenge
Princes decided to upgrade SAP to leverage the business benefits of the latest version and provide a platform for growth over the next five years. Significant risk associated with the use of its own infrastructure and data centre had been highlighted, and it was recognised that the current approach would not meet the business requirement for support 24 x 7, in a highly available environment.
The Solution
Attenda manages the SAP systems up to an including the SAP technology layer, including hardware, operating system and database monitoring and management services, as well as SAP Basis/Web Application Server Management and Monitoring, all fully integrated into the Attenda M.O. operations platform. The solution delivers a highly robust, secure and future-proofed infrastructure, with no single point of failure, using state of the art clustering for high availability and redundancy.
Princes and Attenda work in partnership, operating as a single team, Attenda manages the hardware and operating system layer 24x7, whilst Princes manages the database and SAP layers during business hours, handing over to Attenda to manage these layers overnight and at weekends.
Business benefits
- Ability to scale for future growth and agility
- Provision of complete SAP lifecycle management
- Single view of system and management standards
- Partnership approach, working as single integrated team
Client comment
"The partnership with Attenda has given us the opportunity to focus our own internal IT resources into projects and activities that add value to the business, knowing that our core SAP systems are in safe and trusted hands."
Group IT Director, Princes
