The Challenge
Like other airlines, bmi has been increasing the use of the web as a distribution channel for ticket sales plus crew and fleet scheduling. The company had decided to leave technology management to specialist companies and as a result, most of its IT is selectively outsourced. It needed a hosting partner to ensure that its websites were always available. It also wanted to buy the hosting service using a transaction-based pricing model rather than a fixed price model to share the business risk.
The Solution
The key role of the Attenda web applications managed service is to maintain the availability of the bmi and bmibaby websites. The servers are located in the Attenda data centre and the solution includes a disaster recovery capability. Attenda provides bmi with flexible capacity based on volume information, according to business needs on a temporary or permanent basis, supporting business growth and to handle temporary peaks in traffic, such as those following promotional activity.
Business benefits
- Strong partnership with shared risk pricing model
- High availability, high performance web applications
- Robust scalable solution with integral DR
- ITIL process driven approach jointly adopted for project
- Agility to flex capacity for increased volumes and capabilities
- 24 x 7 support and proactive resolution of issues
Client comment
"We wanted to work with a company that was willing to work with us on the basis of giving us incremental increases in capacity as our business grew or where we needed to handle temporary ‘peaks’ in traffic."
Peter Federico, IT Director, bmi