We recognise that every Client has a unique set of business requirements, so we are able to flexibly combine our standard services with client-specific services and services from our network of partners, to provide an individually tailored service solution, extending from the data centre to the desktop.
Winning companies are those first to anticipate new opportunities; take advantage of disruptive events and respond quickly to competitive manoeuvres; this capability can only be realised through a very different approach to technology and service.
Attenda enables better business outcomes by ensuring the evaluation, adoption and application of technology are driven by three goals; supporting business innovation and optimisation, enabling revenue enhancing strategies and improving the customer experience.
Through a structured Define, Design and Verify engagement methodology, Attenda exposes hidden opportunities, offers straightforward advice and facilitates the right choices; we consistently Deliver exceptional Client service, keeping critical applications optimised and available.
The combination of business outcome focus, methodology and the resulting infrastructure is what we call Business Critical IT. This proven operational foundation allows Clients' IT functions to truly focus on their strategic role, whilst sustaining the agility that supports change and competitive advantage.
We embrace the five ITIL stages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, with a holistic approach to IT service delivery and management that constantly aligns and realigns IT with the business.
- We work with our Clients to define and document a Service Strategy that aligns their IT systems with the needs of their business, understanding the business requirements, risks and financial constraints for today and tomorrow. For many Clients this enables them to prove the business case that demonstrates value – reduce costs, greater certainty and higher levels of agility
- Our Service Design expertise means that we can design tailored solutions for each client ensuring that the objectives, processes, roles, responsibilities and the technology to support the solution are clearly understood, with key metrics and service level agreemets in place to measure success, for the lifetime of the contract
- Our Service Transition process ensures that change is understood and controlled to minimise risk, ensuring a minimal impact on your production services, business operations, end users and customers. We add Client value through project and program management, improving the transition of services, delivering projects on time and to budget.
- Service Operation is at the heart of our Business Critical IT Services, underpinned by proactive monitoring and management, with our proven track record in the 24 x 7 delivery of Incident, Change and Problem management, giving you the certainty and confidence that your critical applications and IT infrastructure is always available.
- Our commitment to Continual Service Improvement sets Attenda apart. We continually align and realign our services to your changing business needs, by identifying and implementing service improvements or enhancements, in order to realise incremental or large scale improvements in service quality, operational efficiency and business continuity. The sole purpose of our Service Management team is to review, analyse and make recommendations on the improvement opportunities during each phase of the Service Lifecycle
