• Monitors infrastructure located either on-site at your premises or in our own Data centre
• Built using best of breed tools from vendors such as Hewlett Packard, Mercury Interactive, NetiQ, Cisco and Sun Microsystems, with no compromise to the quality of monitoring at any layer of the infrastructure
• Custom developed consolidation software, (alert correlation and filtering system), ties the best in breed toolset together, allowing analysts to quickly find the root cause of incidents as they arise so limiting any potential impact on availability

• Allows clients to measure the compliance of their service provider to their SLA
• Provides an IT Director's dashboard with availability reports rather than the meaningless output of various monitoring tools
• Saves clients thousands of pounds in deploying comparable service level manager in house

• Prevents known problems from jeopardising application availability
• Integrating with the monitoring platform these tools identify known issues - memory leaks, restarting services, etc - and automatically applies work arounds

• A central repository with details of all assets and configuration baseline information, and a definitive software library where authorised versions of all software are held.
• An automated discovery process is run daily that identifies all changes that have taken place over the previous 24 hours
• Provides instant access to important information, accessed when issues arise or changes are requested. Support analysts can spend time resolving problems rather than looking for relevant information

• Provides complete transparency of data to our clients, in effect, offering full access to almost everything our own support analysts see
• Includes supports calls, service level reports, news bulletins and project
  

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