ITIL is the de facto standard for IT service management,
providing a best practice framework for the provision of
quality IT services.
Attenda has adopted this guidance and refined it for an
IT operations environment focused on Internet and enterprise
application infrastructures. Our processes fall into the
following ITIL based categories:
- Incident management - to reduce the business impact
of incidents by timely resolution
- Problem management - to provide higher availability
through the systematic elimination of known errors
- Configuration management - to provide accurate information
on configuration items, effecting faster resolution of
issues, easier financial planning and greater security
- Change management - to increase visibility and communication
of change to business and service support staff, so improving
the alignment of IT services and business need
- Release management - to minimise the business impact
and increase the success rate of software or hardware
releases
For more information, visit the IT Service Management
Forum at www.itsmf.com
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