• Helpdesk manned around the clock, 365 days a year by BEA, Cisco, HP, Microsoft, Oracle & Sun qualified engineers. It is not a call centre
• 85% of support calls are solved by the person who answers the phone

• PRINCE 2 project management methodology used to ensure projects are delivered effectively and on time
• Experience of 100's of deployments and migrations

• Daily change advisory board comprising service managers, process, security and operations specialists
• Impact of all proposed changes evaluated, based on maintaining availability, performance and security of the client solution at all times

• Undertakes daily proactive scanning for new threats and vulnerabilities
• Tests all new patches
• Manages over 150 firewalls

• Design authorities on .Net/Java and Data centre architectures
• Responsible for the technical specification of new client solutions and enhancements to existing client infrastructures
• Provide technical consultancy to first time clients and work with internal client departments, developers and systems integrators to understand technical and business issues

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